FAQs
FREQUENTLY ASKED QUESTIONS
Summoraft — Personalized Keepsake Jewelry
ORDERING
How do I place an order?
Pick your product, choose the size and the customization options you want, add the item to your cart and complete checkout securely on our website. As soon as the order goes through you receive a confirmation email.
Can I change or cancel my order after placing it?
If the order has not entered production yet, we can often help with a change or a cancellation. Personalized and engraved items start processing quickly, so please reach our support team as soon as you can. Once production starts, changes, cancellations or engraving edits may no longer be possible. Full cancellation details are in our Return & Refund Policy.
Do you offer personalization?
Yes. Many Summoraft products can be engraved with names, initials, dates and meaningful messages. The customization options appear right on the product page, before checkout.
Can I include special symbols or emojis in engravings?
Some symbols are not supported by our engraving system. If unsupported characters are submitted, our production team may adjust or leave them out so the engraving stays clean and readable.
SHIPPING & DELIVERY
Where do you ship from?
Orders run through our international fulfillment and logistics network, using several fulfillment and delivery partners so we can reach customers worldwide.
Do you ship internationally?
Yes. Summoraft ships to many countries. Availability can vary with the destination country, customs rules and carrier coverage. International customers may be responsible for customs duties, import taxes, VAT or other charges applied by local authorities.
How long does shipping take?
Every Summoraft product is personalized and made to order. Production usually takes 3 to 5 business days before dispatch (business days exclude weekends and public holidays). After dispatch, estimated delivery times with standard tracked shipping are: United States, Canada, Australia and New Zealand 7 to 12 business days; United Kingdom 5 to 10; Europe 7 to 14; Rest of World 14 to 20. These timelines are estimates and can change with the destination country, customs processing, carrier routing, seasonal demand and local delivery conditions. Delivery dates are not guaranteed.
How long does production take?
Because our products are personalized and made to order, production normally needs 3 to 5 business days before shipment. During holidays, peak gifting periods or unusually high order volume, that window can stretch.
How do I track my order?
Once your order ships you receive a shipping confirmation email with the tracking number and tracking link. Tracking systems can take 24 to 48 hours to show movement after the carrier accepts the parcel.
Why does my tracking show limited updates at first?
International shipments may show no immediate updates while the parcel travels between logistics hubs or waits for a carrier scan. Tracking normally catches up as the shipment moves through the delivery network.
PRODUCTS & QUALITY
What materials do you use?
Our bracelets are made with durable metals, premium finishes, braided materials, synthetic stones or leather-style materials, depending on the design. Each item is quality inspected before it ships.
Are message cards included?
Yes. Most bracelet sets come with a message card that completes the gifting experience.
Will the engraving fade?
Engravings are done with precision equipment and are built to last through normal everyday wear. As with any worn jewellery, the look can change over time depending on use, exposure and care.
BRACELET USE & CARE
How do I open the bracelet?
Most Summoraft bracelets use a magnetic clasp designed for secure everyday wear. To open it properly:
- Hold both sides of the clasp firmly.
- Gently separate or slide the clasp as it was designed to move.
- Never twist, bend or force the bracelet open from the braided section.
If you are not sure how to open your bracelet, contact our support team before applying any force to the clasp.
What if the clasp feels tight?
A new bracelet can feel firm during the first few uses, because the magnetic clasp is built to hold securely. Avoid pulling the bracelet apart forcefully or bending the clasp sideways, since rough handling can damage the closure. If opening it is difficult, contact our support team and we will gladly walk you through it.
Are the bracelets adjustable?
Most bracelet sizes are fixed and follow the size selected at checkout. Measurements are given end to end, flat, not as internal wrist circumference, so please review the sizing details carefully before ordering.
RETURNS, REFUNDS & GUARANTEE
What is your return policy?
Since many of our products are personalized and made to order, engraved and customized items are final sale once production begins, except where a manufacturing defect or shipping damage is verified. Non-customized items may qualify for a return under our published Return & Refund Policy, which carries the full details.
What if my item arrives damaged or incorrect?
Contact our support team as soon as possible, and in any case within three (3) days of delivery, including:
- Your order number
- Clear photographs of the product
- Photographs of the packaging and the shipping label
- A description of the issue
Our team reviews the case. Verified defects are resolved by replacement, repair or refund, whichever fits the issue.
Do you offer a guarantee?
Customer satisfaction matters to us. If something is wrong with your order, contact our support team and we will review your situation following our published store policies, including the Return & Refund Policy.
PAYMENTS & SECURITY
What payment methods do you accept?
We accept the major credit cards as well as Shop Pay, Apple Pay, Google Pay, PayPal and the other secure payment methods offered at checkout.
Is my payment information secure?
Yes. Our checkout runs on encrypted technology and trusted payment processors that help protect your payment information.
CONTACT & CUSTOMER SUPPORT
How can I contact customer support?
Questions about orders, shipping, products or support can be sent to our team using the contact details below.
Customer Support Email: contact@summoraftjewelry.com
What are your customer support hours?
Customer Support Hours (Pacific Time):
- Monday to Friday: 9:00 AM to 5:00 PM
- Saturday and Sunday: 10:00 AM to 2:00 PM
Response times can vary during holidays, promotional events, seasonal peaks or unusually high inquiry volume.
This FAQ is provided for general information. For the complete terms, please see our Return & Refund Policy, Shipping Policy and Privacy Policy. Nothing here limits any non-waivable statutory right you may have as a consumer under the laws of your jurisdiction.