Terms and Services
TERMS OF SERVICE
Returns, Refunds & Final Sale Items
RETURNS, REFUNDS & FINAL SALE ITEMS
Returns, refunds and cancellations follow our published Return & Refund Policy, which is the controlling document. In short: engraved, personalized, customized and made-to-order items become final sale as soon as production starts and cannot be returned, exchanged or refunded, except where a manufacturing defect or shipping damage is verified and reported within the timeframe set out in the Return & Refund Policy. An order may be cancelled for a full refund at any point before production begins. Non-customized merchandise may be returned within the window and under the conditions described in the Return & Refund Policy.
Because personalized products are made specifically for each order, they cannot be restocked or resold. Customers are responsible for checking product descriptions, sizing information, engraving details, shipping information and the delivery address before completing a purchase.
If your item arrives defective or damaged, please contact contact@summoraftjewelry.com as soon as possible, and in any case within three (3) days of delivery, including photographs and your order information. Verified defects are resolved by replacement, repair or refund, whichever suits the issue.
Once the carrier marks a shipment as delivered, responsibility for the parcel passes to the customer, to the extent permitted by the consumer protection law that applies in your jurisdiction.
YOUR STATUTORY RIGHTS
Nothing in this section limits any non-waivable statutory right you may hold as a consumer under the laws of your jurisdiction, including (without limitation) rights under the Australian Consumer Law, the United Kingdom Consumer Rights Act 2015 and applicable European Union consumer protection regulations. Where this section conflicts with such a non-waivable statutory right, the statutory right prevails.
CONTACT
Summoraft | contact@summoraftjewelry.com